Cancellation policy

A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity.

Right of cancellation

You have the right to revoke this contract within fourteen days without giving reasons. The cancellation period shall be fourteen days from the date on which you took possession of the goods.

To exercise your right of cancellation, you must contact the following:

Ralf Kellenberger
Kreutzerstraße 15
60318 Frankfurt am Main

Phone: +49 (0)69-97765310
E-Mail: info@ralfkellenberger.com
USt.-IdNr.: DE257586606

Please infrom us by means of a clear statement (e.g. by e-mail) of your decision to revoke this contract. You can use sample cancellation form. See attatchment below.

In order to comply with the cancellation period, send notification of cancellation before end of fourteenth day period.

Terms of cancellation

If you revoke this Agreement, we shall reimburse you no later than fourteen days from the date of which we received your cancellation request. We will reimberse all payments we have received from you, including delivery charges (other than additional charges arising from your choice of delivery method, if you have chosen not use the standard delivery method by us.) All refund payments will be returned using the same means of payment as used by you in the original transaction. No charges will be made for refunds. We may refuse to refund until we have received the Goods back. Goods should be retuned immediatley and within the fourteen days from the date of cancellation. You shall bear the direct costs of returning the goods.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)
– To [Insert: Name / company, address of the addressee of the revocation, e-mail address and, if available, fax number]:
– I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following services (*)
– Ordered on (*)/received on (*)
– Name(s) of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only for paper communication)
– date
—————————————
(*) Delete as appropriate.

Returns

Customers are asked to report the return to the seller on +49 (0)69-97765310 or by e-mail at info@ralfkellenberger.com to announce the intention of return goods before returning the goods.

Customers are asked to return the goods to the seller as a franked parcel and to keep the proof of posting.

Every care should be taken to avoid damage to the goods.
Customers are asked to avoid damage or contamination of the goods. All goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the possession of the buyer, another suitable packaging should be used in order to provide sufficient protection against transport damage and to avoid any claims for damages due to damage as a result of defective packaging.