Shipping & Charges

Shipment is made exclusively with UPS Express Saver – always as an insured package. We ship available goods on weekdays, so that you usually receive your shipment within 1 – 4 working days after receipt of payment.

Goods which are not available in stock or which are not manufactured require a period of 5-10 working days from receipt of payment until dispatch.

The shipping costs depend on the respective country. The different costs are to be taken from the following table:

ZONE

COUNTRY

FEE

1

Germany

15,90 €

2

Belgium, France, Luxembourg, Netherlands

38,90 €

3

Denmark, Finland, Greece, United Kingdom, Ireland, Italy, Austria, Portugal, Sweden, Spain

48,90 €

4

Bulgaria, Estonia, Croatia, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Czech Republic, Hungary, Cyprus

63,90 €

Deliveries to non-EU countries can be made by sending an e-mail request to info@ralfkellenberger.de . For deliveries to non-EU countries we do not charge VAT (net invoice). Therefore, a customs duty and import sales tax may be levied on the recipient. The supplier has no influence on whether and to what extent foreign customs duties are levied.

Returns of orders

1. If the 14-day right of cancelaltion is exercised, the consumer shall bear the costs of returning the goods..

2. In exceptional cases, the 14-day period for returning your order may be extended. For this without exception a previous written arrangement is necessary.

Payment methods

We only offer PayPal Plus as payment method. PayPal Plus includes the payment methods PayPal, credit card payment and online money transfers from debit card.

No PayPal account is required for this. Simply choose the payment method that is best for you. The prices stated in the respective offers represent final prices. They include all price components including any taxes such as VAT. Only in the case of cross-border delivery can you have to pay further taxes (e.g. in the case of an intra-Community acquisition) and/or duties (e.g. customs duties) in individual cases, but not to the seller, but to the customs or tax authorities responsible there. The delivery and shipping costs incurred are not included in the purchase price, they can be accessed via the “Shipping Costs” page, are shown separately in the course of the ordering process and are to be borne by you in addition.

PayPal

When paying with PayPal, you will be asked to log into your PayPal account to confirm and complete the payment.

After completing the order process you will receive a confirmation email about your purchase.

Online money transfers from debit card

When paying via online banking, you will be asked to enter your account information to confirm and complete the payment. The invoice amount will be debited from your account in advance.

After completing the order process, you will receive a confirmation email about your purchase.

Upon receipt of the invoice amount on our business account, the goods will be shipped.

Credit card payment

If you choose to pay by credit card, you will be asked to enter your credit card information to confirm and complete the purchase.

Once the order process is complete, you will receive an email confirming your purchase.